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Return Policy

60 Day Money-Back Guarantee for New GB4000 and SR-4
 
The GB4000 and SR-4 amplifier come with a 60 Day Money Back Guarantee.  If you decide to return the unit within 60 days of receiving it, please call 208-703-1604 to arrange return.  We will provide the return address when you call.  Then simply package it in it's original packaging, in it's original condition and send it back.  

You will receive a refund of your full purchase price less the amount of shipping cost that we payed to ship the unit to you and less any non-refundable credit card processing fees as noted below.  Note that the unit must be returned in NEW condition to receive a full purchase price refund.  Please see the card processing fee notice below for additional important information.
 
The GB4000 and SR-4 are non-returnable, non-refundable after 60 days.
 
The Compact Travel Case and Deluxe Travel case are non-returnable, non-refundable.


30 Day Money-Back Guarantee for Refurbished GB4000 and SR-4
 
The Refurbished or used GB4000 and SR-4 amplifier come with a 30 Day Money Back Guarantee.  If you decide to return the refurbished unit within 30 days of receiving it, please call 208-703-1604 to arrange return.  We will provide the return address when you call.  Then simply package it in it's original packaging, in it's original condition and send it back.  

You will receive a refund of your full purchase price less the amount of shipping cost that we payed to ship the unit to you and less any non-refundable credit card processing fees as noted below..  Note that the unit must be returned in serviceable condition to receive a full purchase price refund.  Please see the card processing fee notice below for additional important information.
 
Refurbished GB4000 and SR-4 are non-returnable, non-refundable after 30 days.
 
The Compact Travel Case and Deluxe Travel case are non-returnable, non-refundable.
 
 
60 Day Return Policy - New M.O.P.A. Amplifier
 
The M.O.P.A. Amplifier has a return policy that is slightly more restrictive.  Since the unit contains delicate Analog electronics components including a vacuum tube, there is a $250 re-stocking fee on M.O.P.A returns.  If you decide to return your MOPA system, you will receive a refund of your original purchase price, less the $250.00 restocking fee and less whatever it cost us to ship out to you.  Additionally, the machine will be inspected when it is received at the production facility, and an additional $200 repair-refurbish fee may be assessed if the machine is not in new condition.
 
If you need to return your M.O.P.A. Amplifier within 60 days of receiving it, please call 208-703-1604 to arrange return.  We will provide the return address when you call.  Then package the unit in it's original packaging in it's original condition and send it back.  You will receive a refund of the purchase price less the $250 restocking fee and less the outbound shipping cost and any non-refundable credit card processing fees as noted below.  Your refund may also be reduced by an additional $200 if the unit is not in new condition.  Please see the card processing fee notice below for additional important information.
 
The M.O.P.A. is non-returnable, non-refundable after 60 days.


30 Day Return Policy - Refurbished M.O.P.A. Amplifier
 
The Refurbished M.O.P.A. Amplifier has a return policy that is slightly more restrictive.  Since the unit contains delicate Analog electronics components including a vacuum tube, there is a $250 re-stocking fee on refurbished M.O.P.A returns.  If you decide to return your MOPA system, you will receive a refund of your original purchase price, less the $250.00 restocking fee and less whatever it cost us to ship out to you. Additionally, the machine will be inspected when it is received at the production facility, and an additional $200 repair fee may be assessed if the machine is not in serviceable working condition.
 
If you need to return your refurbished M.O.P.A. Amplifier within 30 days of receiving it, please call 208-703-1604 to arrange return.  We will provide the return address when you call.  Then package the unit in it's original packaging in it's original condition and send it back.  You will receive a refund of the purchase price less the $250 restocking fee and less the outbound shipping cost and any non-refundable credit card processing fees as noted below.  Your refund may also be reduced by an additional $200 if the unit is not in serviceable working condition.   Please see the card processing fee notice below for additional important information.
 
The refurbished M.O.P.A. is non-returnable, non-refundable after 30 days.


Credit Card Payments
Please note that American Express and other credit card processors do not refund card processing fees when a customer initiates a product return.  If you pay for your initial purchase with a credit card and then return the product, your refund amount may be reduced by the amount of the card processing fee charged by the credit card processor when you placed your order.  The credit card processing fee may be up to 3.75% of the original purchase price.

Please also note that we can only process a refund to your credit card through our credit card processor within 60 days from the date that we originally processed your payment.  If we process your return in our office on or after 60 days from the date of your original order, your refund amount will be reduced by the amount of the card processing fee charged by the credit card processor when you placed your order.  The card processing fee may be up to 3.75% of the original purchase price.