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Help / FAQ

The GB4000 and its companion amplifiers are sold and shipped as electronic test equipment.  At this time we are not aware of any countries that require and export/import license for the GB4000 or its amplifiers.
The GB4000 and the SR4 amplifier both come with a "Switching Power Supply" that will automatically detect the voltage in your location and adjust accordingly.  The MOPA Amplifier will be configured at the factory for the voltage at your location.  

So, if you are ordering a MOPA Amplifier, please make sure to tell us if you will be taking the machine to a location other than the shipping address that you give to us during the order process so that we can configure your new MOPA correctly.

The only adapter you should need would be a plug adapter to change from the US style plugs included with your new machine to the shape of plugs used in your location.
For shipments to the continental US, we usually ship using FedEx ground.  Depending one where you are located, it can take between 2 - 5 business days for FedEx to deliver your new machine.  In some cases we may instead ship using US Post Office Priority Mail. 
 
For international shipments, we usually ship using FedEx International Priority.  In some cases we will ship using US Post Office International Express, but that is rare.  International Express shipments generally take between 7 to 10 business days.  However, international shipments can take longer to arrive depending on customs practices in the receiving country.
We usually ship within one business day.  So if you place your order on a Monday, we would expect to ship it out from the factory on the following Tuesday.  In some rare cases it may take two or more business days depending on conditions at the factory.

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We normally respond within 2 business days. Most popular questions will appear on this page. Not all questions that are submitted will be published to this page. Questions that are published may be edited for clarity.